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What You Agree to When You Use pak123

Our legal terms set out what we can offer you, what you are responsible for, and how we handle your account and data — all subject to local law and available only where eligible in Pakistan.

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pak123 What You Agree to When You Use pak123
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how these terms apply to your account — or you want to request a change, correction, or deletion of your data — the channels below are the right starting point. For wallet-related disputes involving JazzCash or Easypaisa, include your registered mobile number when you write in so we can trace the transaction.

Email Support Write to our support address with your account ID and the specific policy question. We aim to respond within one business day for legal and privacy requests.
Live Chat Open the chat widget from any page on pak123. For legal queries, select the Account and Policy topic so the right team picks it up without delay.
Wallet Dispute Path For payment-related legal questions — including JazzCash, Easypaisa, or Raast transactions — raise a ticket and attach the transfer reference number from your mobile wallet app.
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We collect only what we need to operate your account, process payments through JazzCash, Easypaisa, and Raast, and meet any regulatory reporting obligations in eligible regions. Your data is not sold to third parties. Account security is enforced through OTP verification on every login — the code goes to the mobile number you registered, so keep that number current in your account settings.

Data Retention We keep account records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.
Cookie Use Cookies on pak123 track session state and payment-flow progress — not browsing behaviour outside our domain. You can manage cookie preferences from your browser settings.
Account Security OTP login ties each session to your registered mobile number. If you change your JazzCash or Easypaisa number, update your account immediately to avoid access issues.
Data Correction Requests To correct or delete personal data, submit a request through live chat or email with your account ID. We process these requests in line with applicable local law and our retention schedule.

Common Legal Questions About Your Account

These are the questions we hear most often about our terms, your rights, and how policy decisions affect your account on pak123.

These terms apply to any person who creates or uses a pak123 account. Access is only permitted where local law in Pakistan allows it; using the platform where it is not eligible is a breach of these terms.

Yes. Submit a data-access request via live chat or email, including your account ID. We will compile what we hold and send it to your registered contact within the timeframe local law requires.

After closure, we retain records for the period mandated by applicable law, then delete or anonymise them. Raast and Easypaisa transaction logs may be retained longer for payment-compliance purposes.

Open a support ticket and include the transaction reference from your JazzCash or Easypaisa app. Our payment team cross-checks it against our system records and responds with findings before any resolution is issued.

We post a notice on pak123 when terms are updated. Continuing to use the platform after that notice counts as acceptance of the revised terms. Check this page periodically if you want to stay current.

Availability of the service depends on local law and the eligible region you are in. Where a mandatory local rule conflicts with our terms, the local rule applies to that specific point.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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