Reference

Terms and Conditions That Govern Your pak123 Account

These terms set out what you agree to when you open and use your pak123 account — covering deposits through JazzCash, Easypaisa, or Raast, your activity in the lobby, and how we handle your account data.

JazzCash & Easypaisa coveredRaast payments includedAccount-holder obligationsPakistan-eligible regions onlySubject to local law
pak123 Terms and Conditions That Govern Your pak123 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these terms is unclear, or you need to raise a concern about how they apply to your account, our support team handles those queries directly. You can reach us through live chat, email, or our in-app message system — whichever sits closest to your current device.

Live Chat Open the chat window from any page in your account. Our team reads your message and responds without routing you through an automated queue first.
Email Support Send your query to our support address with your registered account number in the subject line. We aim to reply with a clear, specific answer to your clause question.
In-App Message From the pak123 mobile interface, tap the help icon in your account menu. Your message threads stay linked to your account record for reference.
HOW WE HANDLE THIS

Account Security and Policy Obligations

Your account data, transaction history, and linked payment methods — including JazzCash and Easypaisa wallet details — are stored under standard encryption. We do not share your personal data with third parties outside what is required to process your Raast, JazzCash, or Easypaisa transactions. You can request a summary of the data we hold on your account at any time through the support channels above.

Data Retention

We keep your account and transaction records for the period required under applicable rules. You can ask what we hold and request corrections where the data is inaccurate.

Account Security

Your login credentials are your responsibility. If you suspect unauthorised access, contact support immediately so we can freeze activity on your account while we investigate.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your wallet selection between visits. You can clear cookies through your browser or device settings.

Requesting Changes

To update your registered email, linked JazzCash or Easypaisa number, or personal details, submit a verified request through live chat or email with your account ID.

Common Questions About These Terms

These are the questions we see most often when account holders read through the terms for the first time. Each answer reflects how the policy actually applies to your account.

Yes. Every deposit method — JazzCash, Easypaisa, Raast, or bank transfer — is covered by these terms. The payment provider's own terms also apply alongside ours.

We publish updates on this page with a revised effective date. Continuing to use your account after the update means you accept the new version. We do not send individual notifications for every minor edit.

Duplicate accounts breach these terms directly. If we detect multiple accounts linked to the same identity or payment method, we may suspend all associated accounts pending a review.

Contact support through live chat or email with your account ID. We will confirm what data we hold and, where applicable local rules allow, provide a summary or deletion path.

Access and eligibility depend on local law and apply only where permitted in your region. If local rules in your area restrict access, those rules take precedence over anything in these terms.

Raise it through live chat or email, quoting the specific clause. Our support team will review your account record and respond with a direct explanation of how the term was applied.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.