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How We Handle Your Personal Data

Your account on pak123 runs on a clear data commitment — we collect what we need to run your sessions, handle JazzCash, Easypaisa and Raast transactions, and keep your wallet secure.

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pak123 How We Handle Your Personal Data
CONTACT OUR TEAM

How to Reach Us on Privacy Matters

Privacy queries don't need a formal process — reach out through any channel below and tell us what you need. If you want to know what we hold on your account, request a correction to a detail we have wrong, or ask us to delete your account records after closing, our support team handles those directly. Queries linked to JazzCash or Easypaisa payment references on your account can be confirmed and discussed in the same thread, so you get one clear answer rather than multiple separate responses.

Live Chat Open a chat from your account dashboard and describe your privacy query. Our team handles data access, correction and deletion requests this way, and links directly to your account.
Email Support Send your request to our support email with your registered username and account details. We respond to data access and deletion requests within a few business days of receiving them.
Account Settings Some data changes — like your registered phone number or email address — are available directly in account settings without needing to open a support thread first.
DATA SECURITY STEPS

How Your Data Stays Protected

We apply encryption to data in transit and at rest, so your registration details and payment references from JazzCash, Easypaisa and Raast are not readable in plain text outside the platform. Account access uses your credentials and, when you have it enabled, an OTP sent to your registered phone. We never store wallet PINs, bank passwords or card CVVs on our servers — that stays on your device. If this policy changes in a way that affects you, we update this page and send a notice to your registered contact detail.

Encryption in Transit

All data passing between your device and pak123 is encrypted. This covers login credentials, account details and payment confirmation references from JazzCash, Easypaisa and Raast transactions.

Session Security

Your login session uses a token stored in your browser. Sessions time out after inactivity to protect your account from unauthorised access when you step away from your device.

Data Retention Policy

We hold your data while your account is open. After closure, we keep only what local law requires for the Pakistan region and then delete the remaining data.

No Third-Party Marketing

Your contact details and payment records are not passed to advertising networks. Payment processors and infrastructure partners access only what they need to run their part of your account.

Privacy Policy Questions and Answers

The questions below cover the data aspects we get asked about most — registration details, how payment references from JazzCash, Easypaisa and Raast are stored, your right to access or delete your own data, and what happens when an account is closed. Each answer reflects how pak123 actually operates. Access and features depend on local law and eligible regions in Pakistan. If your question isn't here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email address and phone number at registration. When you transact, we also log payment reference numbers linked to your JazzCash, Easypaisa or Raast wallet.

We store only the transaction reference numbers returned after a completed transfer. Your wallet PIN and mobile banking credentials are never sent to our servers — they stay on your device.

Yes. Contact our support team through live chat or email with your account username. We will pull together the data associated with your account and share it with you directly.

Submit a deletion request through live chat or email support. We process deletions after account closure and retain only what applicable law in Pakistan requires for that period.

We share data only with payment processors and infrastructure providers who need it to operate your account. We do not sell your data or pass it to advertisers or marketing companies.

After closure we retain only what local law requires for the Pakistan region, then delete the remaining data. You can confirm the deletion status of your request via support.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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